Returns

Thank you for shopping at Solabella.shop. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer a return or exchange, as long as the items meet the conditions outlined below.

1. Return Eligibility

To be eligible for a return, the item(s) must meet the following criteria:

• The item(s) must be unused, unworn, and in the same condition as when you received them.
• The item(s) must be in the original packaging, including any tags, labels, and accessories.
• The return must be made within 30 days of the delivery date.

Certain items may not be eligible for return or exchange, including:

• Intimate wear, hygiene products, or items that have been opened or used for health and safety reasons.
• Sale or discounted items (unless otherwise specified).

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [Insert Contact Information] to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, you will receive instructions on how to send the item(s) back to us.

3. Shipping and Handling for Returns

• You will be responsible for the shipping costs associated with returning the item(s), unless the return is due to an error on our part (e.g., defective or incorrect items).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item(s).
• Items lost or damaged in transit will not be refunded or exchanged.

4. Refunds

Once we receive and inspect the returned item(s), we will process your refund within [Insert Number] business days. Refunds will be issued to the original payment method used for the purchase.

• Shipping costs are non-refundable.
• If your return is due to a defect or error on our part, we will refund the full purchase amount, including shipping fees.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [Insert Contact Information] to request an exchange. The item must be eligible for a return under the same conditions as outlined above.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt to arrange for a replacement or refund. We may request photos of the damaged item and packaging to process your claim.

7. Final Sale Items

Certain items are final sale and cannot be returned or exchanged. These items will be clearly marked on the product page as "Final Sale" or "Non-returnable."

8. Late or Missing Refunds

If you haven't received your refund within the expected time frame, please check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Information].

9. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact us at: info@solabella.shop